Return & Refund Policy

Hydrojug Return & Refund Policy

Return Eligibility and Timeframe

Hydrojug customers in the United States have 30 Days from the date of delivery to return items. To qualify for a full refund, returned products must be unused, in their original condition, and have all tags still attached. The only cost not refundable is the original shipping charge.

Return Authorization Required

All returns must first be approved by Hydrojug’s support team. Do not ship any items back without prior authorization, as unauthorized returns cannot be processed or refunded. To initiate a return, please contact us through our contact page, where we will guide you through the proper return steps.

Return Shipping and Costs

Customers are responsible for paying return shipping costs, except when the item received is defective, damaged, or incorrect. In those cases, Hydrojug will cover the return shipping charges.

Non-Returnable Items

Free replacement orders are final sale and cannot be returned or exchanged.
Gifts from Hydrojug are also final sale and are not eligible for return or exchange.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please take a clear photo of the issue and send it to us via our contact page immediately. We will work quickly to resolve the situation.

Refund Processing Timeline

After receiving and verifying the returned item at our warehouse, Hydrojug will process refunds within 5 business days. Returns that do not meet the specified conditions may be denied and disposed of accordingly.

Need Assistance?

If you are uncertain whether your item qualifies for return, we encourage you to reach out through our contact page. We prefer to answer any questions promptly to avoid frustration with the process.