Terms of Service for Hydrojug

Acceptance of Terms

By using the Hydrojug website and placing an order, you agree to these Terms of Service. Please read them carefully before purchasing. If you have any questions, you can contact us directly at thaiindqvu9045@gmail.com.

Eligibility to Purchase

You must be at least 18 years old or meet the legal age to form a binding contract in your jurisdiction to place an order with Hydrojug. By submitting an order, you confirm you meet this requirement.

Order Process

When you place an order on our site, you are making an offer to purchase the selected products. Hydrojug reserves the right to accept or reject your offer at our discretion, which may be based on factors such as pricing errors, product availability, or suspected fraudulent activity.

If we are unable to fulfill your order and decide to cancel it, you will receive a full refund promptly.

Product Warranty

Hydrojug guarantees every product against manufacturing defects for the lifetime of the original purchaser. This warranty excludes damage caused by normal wear and tear, accidental drops, misuse, improper handling such as disassembly of lids, odor issues, or any modifications including but not limited to third-party laser etching.

We retain sole discretion to determine whether an issue qualifies as a manufacturing defect eligible under this warranty.

Product Information and Safety

We strive to ensure all product details on our website—images, descriptions, specifications, and pricing—are accurate. However, product packaging or materials may contain additional or different information. Always review the product label and care instructions before use.

For your safety, please do not freeze or microwave Hydrojug products under any circumstances.

Intellectual Property

All content on the Hydrojug website, including text, images, logos, and design elements, is owned by Hydrojug or its licensors. You may not copy, reproduce, or use any portion of the content for commercial purposes without explicit written permission.

Limitation of Liability

Hydrojug is not responsible for any indirect, incidental, or consequential damages resulting from your use of our products or website. Our maximum liability to you will never exceed the purchase price paid for the specific product in question.

Changes to These Terms

Hydrojug may update these Terms of Service from time to time. The version posted on this page at the time of your order governs your purchase. Continued use of our site following any changes implies your acceptance of the new terms.